Inosarch tutorial, Wednesday, July 30, 2025

• Inosarch Overview Siena Trigiani introduced Inosarch, an accessible online shopping website designed for individuals who are blind or have low vision. The site aggregates products from various retailers, including Amazon and Walmart, allowing users to compare prices and shop from multiple sources (00:35:55).
• International Availability and Currency Jeroo & Lionel Russell explained that while Inosarch defaults to American currency, users can switch to Canadian, UK, or Australian sites by tapping on the flag icon in the top right corner (00:38:29). Siena Trigiani confirmed that VoiceOver users would be informed of the default country setting and could select their preferred country (00:40:31).
• Housekeeping and Technical Preparations Siena Trigiani outlined the meeting’s housekeeping rules, including muting during the demonstration and keyboard commands for raising hands and muting microphones (00:40:31). She also addressed technical issues with screen sharing, opting for audio-only demonstration if necessary (00:42:59) (00:47:50).
• User Account and Features Siena Trigiani demonstrated signing into Inosarch with a Gmail account, highlighting features such as notifications, user profile management, and order history (00:50:15). She also shared the website URL in the chat for attendees’ convenience (00:53:02).
• Flight Booking Feature Palmer Douglas confirmed that Inosarch allows users to book flights, a feature demonstrated on a Freedom Scientific podcast where users could input flight details from Dallas to another location (00:53:02) (00:55:15). Siena Trigiani mentioned that while she would show the process, she would not complete an actual flight booking (00:56:06).
• Searching for Products Siena Trigiani demonstrated how to search for products on Inosarch by searching for “Braille large print playing cards” and navigating through the 29 results (00:58:11). She also showed how to sort results by relevance, price low to high, and price high to low (00:59:33).
• Product Details and Cart Management Siena Trigiani explored product details, including descriptions, features, shipping, and return policies, and demonstrated adding items to the cart (01:02:16) (01:04:56). She added “Braille large print playing cards” and a “6-foot nylon braided USB-C cable” to her cart (01:04:56) (01:09:48).
• Addressing Technical Difficulties Siena Trigiani encountered difficulties viewing the cart table in Chrome on Mac, with Palmer Douglas suggesting tabbing through the options as a solution, which worked (01:17:13).
• Checkout Process Siena Trigiani proceeded to the checkout, confirming the total amount and entering her shipping and payment information with the sound off to ensure privacy (01:22:16). She confirmed that the order was placed and received an email confirmation with the order number (01:32:27).
• Post-Order Reflection and Rewards Siena Trigiani expressed excitement about her first order on Inosarch, thanking Jeroo for introducing her to the platform (01:32:27). Jeroo & Lionel Russell highlighted additional benefits not visible in the current demonstration, such as a $5 reward for the first order, 1-2% off subsequent orders, and a $10 referral bonus for both the referrer and the referred person (01:34:09).
• Demonstration of Inosarch Website Siena Trigiani demonstrated the Inosarch website, noting that a $5 reward and dark mode were not visible on the site directly, but Jeroo & Lionel Russell reported seeing the $5 reward when accessing it through Be My Eyes (01:35:22). Siena Trigiani will check this discrepancy and plans to make a purchase through Be My Eyes to confirm the reward (01:37:43). Ali Moosa questioned the $5 off for first purchase given typical checkout indications (01:36:47), but Siena Trigiani confirmed it was the first purchase (01:36:14).
• Mobile Number and Delivery Notifications Jackie Castrogiovanni inquired about the necessity of a mobile number for orders, preferring to use a landline (01:39:26). Siena Trigiani speculated it might be optional, primarily for automated text updates, while Jeroo & Lionel Russell mentioned that Inosarch primarily sends emails for order updates rather than texts or calls (01:40:41). Ali Moosa suggested a cell number is preferred for verification purposes (01:43:21).
• Delivery Experience and Feedback Jeroo & Lionel Russell shared that deliveries are quick, usually within four days, but expressed dissatisfaction with parcels being left at the door without a doorbell ring or notification (01:41:33). Siena Trigiani plans to send feedback requesting the option for special delivery instructions (01:42:17). Jackie Castrogiovanni and Jeroo & Lionel Russell confirmed that delivery dates are provided but not specific times (01:43:21).
• Customer Support and Order Tracking Siena Trigiani attempted to call Inosarch customer support but only reached an automated assistant that could not confirm past order details (01:58:47). Ali Moosa expressed discomfort with the lack of human support for order issues or cancellations, despite Jeroo & Lionel Russell noting that order cancellation and refunds were mentioned as options (01:59:56) (02:02:03). Siena Trigiani discovered a “Give Feedback” option through the Inosarch community and plans to join to provide feedback and seek support (02:03:12).

Inosarch Community and Future Plans Siena Trigiani successfully joined the Inosarch community, which offers game nights, training, and a platform for feedback (02:04:39)